Mercury Security & Facilities Management

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Mercury Corporate Values

The Mercury Promise

Mercury Security & Facilities Management

Corporate Values

Taking Responsibility

We take responsibility to ensure that the products and service we deliver to you will be the highest quality in terms of value you receive for the cost you incur.

We will ensure that we deliver excellence to you and we will respond vigorously to change.

Customer Satisfaction

We deliver top class customer satisfaction.

We are dedicated to giving you absolutely unbeatable customer care.

We listen to you and we respect you.

We make it our number 1 goal to fully understand your expectations and we endeavor to surpass your expectations in affordability, quality and on time delivery.


We act with integrity in all we do.

Our directors, management and staff are each personally accountable to ensure that the highest standards of behaviour shared with honesty and impartiality is prevailing in all aspects of our transactions with you and with each other.


The leadership of Mercury Security and Facilities Management is founded on talented employees effectively applying professional standards and advanced technology with innovative solutions and sound business management. We give you more value at a lower cost with a site specific bespoke solution.

We each lead through well trained and competent individuals who have a passion for attention to detail.

We value our people

We treat each other with respect and we listen and take great pride in the contributions and ideas that come from all.

Our continued success in the security and facilities world requires us to provide the education, training and development needed to help our people progress and grow.

Openness and trust is to the forefront in all relationships.

Our Suppliers are regarded as essential team members

We ensure that our suppliers receive the same respect that our customers receive.

Our suppliers receive honest feedback on their performance with clear and concise agreements.

Our suppliers needs are considered when conducting all aspects of our business.

Mission Statement

We recognise the importance of a clear and transparent mission statement that delivers an outstanding security and facilities service to all clients and creates a business model that meets all stakeholders’ expectations.

Our mission therefore is to:

Develop Mercury Security and Facilities Management with primary business drivers that include: clients requirements, client satisfaction and service quality.

We strive to become our clients’ first choice supplier of Integrated Security and Facilities Solutions, with our services tailored to suit client budgets and needs without compromising our core values.

In order to achieve our mission we recognise that we must achieve the following critical success factors:

  • A clear understanding and appreciation of your overall security requirements to ensure our efforts are correctly focused.
  • Be considerate of your changing priorities and create solutions with initiative and innovation when circumstances dictate.
  • Build a relationship based on trust and respect for our mutual long term benefit.
  • Motivated, trained and rewarded employees who can deliver our mission and satisfy your requirements.

Meet the team at Mercury Security & Facilities Management

Meet the Team