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We will ensure that we deliver excellence to you and we will respond vigorously to change.
We are dedicated to giving you absolutely unbeatable customer care.
We listen to you and we respect you.
We make it our number 1 goal to fully understand your expectations and we endeavor to surpass your expectations in affordability, quality and on time delivery.
Our directors, management and staff are each personally accountable to ensure that the highest standards of behaviour shared with honesty and impartiality is prevailing in all aspects of our transactions with you and with each other.
We each lead through well trained and competent individuals who have a passion for attention to detail.
Our continued success in the security and facilities world requires us to provide the education, training and development needed to help our people progress and grow.
Openness and trust is to the forefront in all relationships.
Our suppliers receive honest feedback on their performance with clear and concise agreements.
Our suppliers needs are considered when conducting all aspects of our business.
Our mission therefore is to:
Develop Mercury Security and Facilities Management with primary business drivers that include: clients requirements, client satisfaction and service quality.
We strive to become our clients’ first choice supplier of Integrated Security and Facilities Solutions, with our services tailored to suit client budgets and needs without compromising our core values.
In order to achieve our mission we recognise that we must achieve the following critical success factors: